Assistant Manager/Deputy Manager/Manager, Managed Cloud Service

Assistant Manager/Deputy Manager/Manager, Managed Cloud Service

Education and Experience

• Bachelor’s degree in CSE, ECE, EEE, or a related discipline. Master’s preferred.
• 8–12 years of relevant experience in the ICT sector (Cloud, Internet, Telecom, Software, ITES, OEM, etc.).
• Professional certifications like Fortinet RHCE, RHCS, CEH, CCSP, or ITIL are highly desirable.

Job Responsibilities

• Manage accounts related to System Integration and Scheduled Maintenance activities conducted either by MCSP or clients.
• Oversee Service Level Agreements (SLA), with or without CSSP involvement, ensuring compliance and performance from both MCSP and client sides.
• Handle account-related processes such as Migration, Onboarding, and Offboarding, coordinating with internal teams and clients.
• Act as the primary point of contact for the assigned account’s Operation Centers (e.g., NOC, SOC, Customer Care), ensuring seamless service delivery.
• Coordinate and collaborate with Account Managers from other disciplines to align strategies and operational goals.
• Prepare and submit monthly account performance reports for the relevant function and/or department.
• Take full ownership of the account, managing both internal coordination and external client relations.
• Work closely with various teams and departments to enhance overall efficiency, productivity, and service quality.

Additional Requirements

• Strong professional proficiency in both English and Bangla; knowledge of a third language will be considered an advantage.
• Excellent interpersonal, communication, and presentation skills with a client-focused mindset.
• Proven ability to manage multiple stakeholders, work across cross-functional teams, and meet tight deadlines.
• High level of analytical thinking, problem-solving skills, and attention to detail.
• Willingness to travel occasionally to client sites or event locations as required.
• Proficient in using BI tools, Microsoft Office Suite (Word, Excel, PowerPoint), and basic graphics/video editing software.
• Strong understanding of ICT industry trends, especially in Cloud, Telecom, and IT-enabled services.
• Must demonstrate leadership qualities, team spirit, and the ability to work in a small, high-effort team environment.